Frequently Asked Questions

To benefit from our loyalty program, you must create a customer account. You accumulate 1 point for each purchase of €1. For example, if your order reaches €110, you earn 110 points.

Click on the “Loyalty Program” button, log in to your account, and your number of points will be displayed in this tab.

As soon as you have accumulated 100 points, you earn €1 discount. To benefit from it, follow these steps:

• Click on the “Loyalty Program” button.
• Select “How do I redeem my points”.
• Click on “Exchange”.
• A discount code will be displayed, representing the amount of points redeemed.
• Copy/paste this code into the "Discount Code" tab during checkout.
• The discount will be applied automatically.

We offer you:

• 200 points when you like our Facebook page
• 200 points when you follow us on Instagram
• 100 points when it's your birthday

Simply click on the “Loyalty Program” button to access these offers.

We ship your orders within 24 to 48 hours. Delivery times can range from 1 to 7 days depending on the carrier chosen.

For delivery to a relay point: Chronopost.
For home delivery: Colissimo & DPD.

Yes! We sell to all European Union member countries.

Delivery in Metropolitan France :

• Colissimo home delivery without signature: 

• €6.99 incl. VAT for an order less than €29.90 incl. VAT 
• €5.99 incl. VAT for an order less than €39.90 incl. VAT  
• €4.99 incl. VAT for an order less than €49.90 incl. VAT  
• €3.99 incl. VAT for an order less than €59.90 incl. VAT  
• €2.99 incl. VAT for an order less than €69.90 incl. VAT  
• €1.99 incl. VAT for an order less than €79.90 incl. VAT  
• €0.99 incl. VAT for an order less than €89.90 incl. VAT  
• Free over €89.90 incl. tax 

• Predict DPD & Colissimo home delivery with signature: 

• €7.90 incl. VAT for an order less than €29.90 incl. VAT 
• €6.99 incl. VAT for an order less than €39.90 incl. VAT  
• €5.99 incl. VAT for an order of less than €49.90 incl. VAT  
• €4.99 incl. VAT for an order less than €59.90 incl. VAT  
• €3.99 incl. VAT for an order less than €69.90 incl. VAT  
• €2.99 incl. VAT for an order less than €79.90 incl. VAT  
• €1.99 incl. VAT for an order less than €89.90 incl. VAT  
• €0.99 incl. VAT for an order less than €99.90 incl. VAT  
• Free over €99.90 incl. VAT 

Deliveries abroad (European Union):

We have categorized countries into different zones based on shipping rates as follows:

• Zone 1: Belgium, Luxembourg, Netherlands, Germany, Monaco
• Zone 2: Spain, Italy, Austria, Portugal
• Zone 3: Hungary, Poland, Czech Republic, Denmark
• Zone 4: Ireland, Slovenia, Slovakia, Lithuania, Sweden
• Zone 5: Finland, Latvia, Croatia, Estonia
• Zone 6: Cyprus, Malta, Greece, Romania

Zone 1:

• Relay point:

  • €3.99 incl. VAT for an order less than €39.90 incl. VAT
  • €2.99 incl. VAT for an order less than €49.90 incl. VAT
  • €1.99 incl. VAT for an order less than €59.90 incl. VAT
  • €0.99 incl. VAT for an order less than €69.90 incl. VAT
  • Free over €69.90 incl. tax

• At home:

  • €11.99 incl. VAT for an order less than €59.90 incl. VAT
  • €8.99 incl. VAT for an order less than €89.90 incl. VAT
  • €5.99 incl. VAT for an order less than €119.90 incl. VAT
  • €2.99 incl. VAT for an order less than €139.90 incl. VAT
  • Free over €139.90 incl. VAT

Zone 2:

• Relay point:

  • €3.99 incl. VAT for an order less than €39.90 incl. VAT
  • €2.99 incl. VAT for an order of less than €49.90 incl. VAT
  • €1.99 incl. VAT for an order under €59.90 incl. VAT
  • €0.99 incl. VAT for an order less than €69.90 incl. VAT
  • Free over €69.90 incl. tax

• At home:

  • €14.99 incl. VAT for an order under €59.90 incl. VAT
  • €11.99 incl. VAT for an order of less than €99.90 incl. VAT
  • €7.99 incl. VAT for an order less than €139.90 incl. VAT
  • €3.99 incl. VAT for an order less than €169.90 incl. VAT
  • Free over €169.90 incl. VAT

Zone 3:

• Relay point:

  • €8.99 incl. VAT for an order of less than €49.90 incl. VAT
  • €6.99 incl. VAT for an order less than €79.90 incl. VAT
  • €3.99 incl. VAT for an order of less than €99.90 incl. VAT
  • €1.99 incl. VAT for an order less than €109.90 incl. VAT
  • Free over €109.90 incl. tax

• At home:

  • €17.99 incl. VAT for an order less than €59.90 incl. VAT
  • €14.99 incl. VAT for an order less than €109.90 incl. VAT
  • €9.99 incl. VAT for an order less than €159.90 incl. VAT
  • €4.99 incl. VAT for an order less than €199.90 incl. VAT
  • Free over €199.90 incl. VAT

Zone 4:

• Relay point:

  • €9.99 incl. VAT for an order of less than €49.90 incl. VAT
  • €7.99 incl. VAT for an order less than €79.90 incl. VAT
  • €4.99 incl. VAT for an order of less than €99.90 incl. VAT
  • €2.99 incl. VAT for an order less than €119.90 incl. VAT
  • Free over €119.90 incl. VAT

• At home:

  • €17.99 incl. VAT for an order less than €59.90 incl. VAT
  • €14.99 incl. VAT for an order less than €109.90 incl. VAT
  • €9.99 incl. VAT for an order less than €159.90 incl. VAT
  • €4.99 incl. VAT for an order less than €199.90 incl. VAT
  • Free over €199.90 incl. VAT

Zone 5:

• Relay point:

  • €12.99 incl. VAT for an order of less than €49.90 incl. VAT
  • €10.99 incl. VAT for an order less than €109.90 incl. VAT
  • €4.99 incl. VAT for an order less than €129.90 incl. VAT
  • €2.99 incl. VAT for an order less than €149.90 incl. VAT
  • Free over €149.90 incl. tax

• Residence :

  • €20.99 incl. VAT for an order less than €79.90 incl. VAT
  • €15.99 incl. VAT for an order less than €129.90 incl. VAT
  • €10.99 incl. VAT for an order less than €179.90 incl. VAT
  • €5.99 incl. VAT for an order less than €229.90 incl. VAT
  • Free over €229.90 incl. VAT

Zone 6:

• Residence :

  • €28.99 incl. VAT for an order less than €109.90 incl. VAT
  • €20.99 incl. VAT for an order less than €189.90 incl. VAT
  • €12.99 incl. VAT for an order less than €259.90 incl. VAT
  • €5.99 incl. VAT for an order less than €299.90 incl. VAT
  • Free over €299.90 incl. VAT

If you wish to return one or more items, it's very simple! You have 14 days from receipt of your order.

• The product must be new and in its original condition (unworn, unwashed, unused).
• The product must be returned to us with its labels.
• The product must be in its original packaging.

To make a return, log in to your customer account or click on " Request a return " at the bottom of the site.

Upon receipt of your return, it will be checked by our teams. If all the conditions described above are met, a refund will be made within 15 days.  

Please note that you will be charged a fee of:

- €1.99 for Metropolitan France
- 6€ for ZONE 1
- 7.5€ for ZONE 2
- 9€ for ZONE 3 and ZONE 4
- 10€ for ZONE 5
- 14€ for ZONE 6

When you request a return to cover part of the processing and shipping costs. If your return is for reasons such as: "Poor quality/manufacturing defect" or "Wrong product received", we will fully cover the return costs.  

Under no circumstances will you be able to make a return by any means other than the shipping labels that we provide to you.  

Otherwise, they will be systematically refused.  

Your invoice is automatically sent by email when your order is confirmed. It is also accessible at any time in your Nine Worths personal space.

Nine-worths.com is an e-commerce site. By adding the products you are interested in to your cart, you will have direct access to the different prices.
For a large order, do not hesitate to contact us at the email address: contact@officialdigitalstore.com.

Not at the moment. However, this service is under development and will be available sometime in 2025.

By consulting our size guide available on the site: size guide .

It depends on the product. You can sign up to receive an alert when the product is available again. For more information, do not hesitate to contact us to find out our restocking dates.